Delivery Terms
Orders Received ( via brickandspoonorlando.com)
Orders received are forwarded to affiliate restaurants/services and confirmed through brickandspoonorlando.com customer service operators. ( average of 60-90 seconds after receiving the order online.)
Orders received are subject to being held before forwarding to affiliate restaurants/services a minimum of up to 10 minutes, with a maximum of up to 15 minutes to guarantee minimum to maximum delivery times of 45 minutes to 60 minutes provided by brickandspoonorlando.com delivery service contracts.
Orders Received ( via Grubhub, Uber Eats. )
Orders received are forwarded to affiliate restaurants/services and confirmed through brickandspoonorlando.com customer service operators. ( average of 60-90 seconds after receiving the order online. )
Orders received are subject to being held before forwarding to affiliate restaurants/services a minimum of up to 10 minutes, with a maximum of up to 15 minutes to guarantee minimum to maximum delivery times of 45 minutes to 60 minutes provided by brickandspoonorlando.com delivery service contracts.
Customer Service Order Confirmation
Orders received by brickandspoonorlando.com and faxed (forwarded) to restaurants/services are confirmed by brickandspoonorlando.com restaurant/customer service operators.
brickandspoonorlando.com restaurant/customer service operators will confirm the order through the last four digits of your customer order number stamped on every order forwarded by brickandspoonorlando.com.
Restaurant Confirmation Of Order Procedure
Upon restaurant confirmation of delivery order, the restaurant must Receive, Confirm, Prepare & Pack the order an average of 20 minutes ( plus 5 minute grace ) or less. Orders must be prepared correctly and packed correctly for proper delivery. Forgotten items for delivery orders are subject to customer credit and or a re-delivery fee. ( fees for re-delivery will be explained in Additional Operating Fees )
Delivery Order pickup
Upon confirmation of delivery orders by, brickandspoonorlando.com restaurant/customer service operators. Orders are to be prepared & packed correctly, ready for pickup & delivery on average 20 minutes (plus 5 minute grace) or less. Drivers will arrive to pick up orders ( fee’s due apply on wait times past 25 minutes )
( fees for waiting time will be explained in Additional Operating Fees )
Re-Delivery Of Unpacked Items On Delivery Orders
Item’s not provided or packed on delivery orders are subject to customer credit and or Re-Delivery Fees ( fees for re-delivery will be explained in Additional Operating Fees )
Restaurant Confirmation Of Order Procedure
Upon restaurant confirmation of delivery order, the restaurant must Receive the delivery order, Confirm the delivery order, Prepare & Pack the order an average of 20 minutes ( plus 5 minute grace )25 minutes or less. Orders must be prepared correctly and packed correctly for proper delivery. Forgotten items for delivery orders are subject to customer credit and or a re-delivery fee. ( fees for re-delivery will be explained in Additional Operating Fees )
Restaurant staff must confirm the order received by brickandspoonorlando.com with a brickandspoonorlando.com stamp & 4 digit number placed on the ticket under brickandspoonorlando.com stamp. Restaurant must respond with the 4 digit number placed on every order to brickandspoonorlando.com restaurant/customer service representative’s confirmation call.
Orders received by restaurants from brickandspoonorlando.com and unconfirmed are subject to cancelation and customer refund or account pause, till such a time brickandspoonorlando.com deems accurate ( fees are subject to multiple account pause for that particular day and or month )
( fees for account pause will be explained in Additional Operating Fees )
Orders Received & Multiple Orders
Orders are to be prepared immediately after confirmation and in order received and prepared in an average of 20 minutes ( plus 5 minute grace ) 25 minutes or less
Multiple orders received must be prepared in the order received and prepared in an average of 20 minutes ( plus 5 minute grace or less )
Orders received and not prepared in average preparation times and maximize prep time past 40 minutes; more than two times in one day are subject to account pause. Restaurant will be paused till orders are completed and delivered and restaurants are able to resume normal prep times for that day. Restaurants repeating this process more than once in one day and inside a 3 hour period are subject to pause for the day and a pause fee. ( fees for account pause will be explained in Additional Operating Fees )
Orders & Multiple orders received must be prepared in the order received. Multiple orders received not prepared in the orders received, must be ready for delivery along with orders received first. Multiple orders received last and prepared before previous orders are subject to fine and or cancelation and pause.
Multiple orders received and not prepared in average preparation times and maximize prep time past 40 minutes, more than two times in one day are subject to account pause. Restaurant will be paused till orders are completed and delivered and restaurants are able to resume normal prep times for that day. Restaurants repeating this process more than once in one day and inside a 3 hour period are subject to pause for the day and a pause fee. (fees for account pause will be explained in Additional Operating Fees )
Restaurant & Staff Performance
Restaurant & Staff must provide professional and a courteous response to all orders forwarded and provided by brickandspoonorlando.com unconditionally. Restaurants must confirm all orders and prepare them after a confirmation call is provided. Orders received by restaurants that do not receive a confirmation call must and should confirm the order directly with brickandspoonorlando.com within a 5 minute period upon receiving delivery orders. Orders not receiving a confirmation call from brickandspoonorlando.com and or confirmation of order received by restaurant must not be prepared till notification of order is confirmed. brickandspoonorlando.com is not responsible for any orders prepared and unconfirmed by confirmation call and or restaurant confirmation of orders received.
Unavailable Order Items
Items on delivery orders unavailable for current orders, must be called by the restaurant staff or personnel to determine if an order item can be replaced with another item on their menu & or credited back to the customer.
Items unavailable must be credited back to the customer.
Items that are unavailable and credited back to the customer must be directed to brickandspoonorlando.com Restaurant care, so that restaurant care can refund the customer and or make price adjustments to order for the restaurant account.
Order Price Adjustments
Order price adjustments are to be made by brickandspoonorlando.com Restaurant Customer care. Restaurant staff & personnel must call restaurant care and request that price adjustment on the item to guarantee payment & or refund to affiliate accounts.
Order price adjustments not presented release brickandspoonorlando.com from any price correction responsibilities.
FLAT RATE PACKAGE BRICK&SPOON DELIVERY ORDER PROCESSING PROCEDURES
RESTAURANT MUST PROVIDE DEDICATED FAX LINE & PHONE CONFIRMATION
brickandspoonorlando.com now offers a flat rate delivery fee. This service provides multiple drivers, logistics and .com support; to relieve the restaurant of time wasted waiting for restaurant care, menu changes, adjustments and more, at the restaurant’s request. There are no delivery fees, order fees or time delay fees. Just an hourly flat rate plus fuel daily
Service Provide
- ONE OR MORE DRIVERS DAILY (additional drivers may be added)
- CHOICE OF OPERATING HOURS HOURS 12PM – 9PM HOURS 9AM – 9PM
- WEEKLY REPORTS ARE PROVIDED (WILL PROVIDE DAILY GROSSES, WEEKLY TOTALS, TAXES, ORDER AMOUNTS AND MORE)
- PAYOUTS PAYOUTS ARE PAID OUT WEEKLY (WORK WEEK STARTS ON MONDAY ENDS ON SUNDAY) PAYOUTS ARE PAID OUT ON THE FOLLOWING FRIDAY FOR THE WEEK BEFORE.
- TIPS ARE PAID OUT DAILY (BILLING FOR TIPS ARE PROVIDED THE DAY AFTER FOR THE DAY BEFORE BEGINNING OF EACH WORK DAY)
- 7 DAYS A WEEK except all major holidays (NEW YEARS DAY, EASTER, MEMORIAL DAY WEEKEND, 4TH OF JULY WEEKEND, LABOR DAY WEEKEND, THANKS GIVING & CHRISTMAS) ADDITIONALS FEE’S APPLY FOR MAJOR HOLIDAYS
Orders Received ( via restaurant to brickandspoonorlando.com )
Orders received forwarded from the restaurants/services and confirmed through brickandspoonorlando.com customer service operators.
Orders received will be confirmed by brickandspoonorlando.com operators; when received by the restaurant account.
Orders confirmed by brickandspoonorlando.com operators are to be started as soon as confirmed by our operators, unless otherwise instructed by brickandspoonorlando.com operators to hold the order a maximum of 10 minutes or less or until a call back is made by brickandspoonorlando.com operators to let the restaurant know they can proceed with the preparation of the order to avoid orders sitting on restaurant counters or getting cold before delivery.
Orders Received ( via restaurant to brickandspoonorlando.com )
Orders received and confirmed by brickandspoonorlando.com operators will have a driver dispatched immediately after confirmation of preparation of order is confirmed.
Orders dispatched to brickandspoonorlando.com drivers will arrive at the Restaurant/service in 25 minutes or less; unless otherwise instructed by brickandspoonorlando.com restaurant cares for unexpected weather, holiday traffic, rush hour traffic and or overwhelming orders received in very short time frames.
Multiple orders received in 5 to 15 minute intervals are subject to be dispatched to existing driver orders previously assigned to drivers on existing orders; depending on the time received, items on the order and or destination of order.
<4>Customer Service Order Confirmation
Orders received by brickandspoonorlando.com and faxed (forwarded) from the restaurants/services are confirmed by brickandspoonorlando.com restaurant/customer service operators.
brickandspoonorlando.com restaurant/customer service operators will stamp the order and place the last four digits of your customer order number stamped on every order forwarded and returned by brickandspoonorlando.com.
(delivery orders forwarded will have a brickandspoonorlando.com stamp and 4 digit number placed on every order)
Restaurant Confirmation Of Order Procedure
Upon restaurant confirmation of delivery order, the restaurant must Receive, Confirm, Prepare & Pack the order an average of 20 minutes ( plus 5 minute grace ) or less. Orders must be prepared correctly and packed correctly for proper delivery. Forgotten items for delivery orders are subject to customer credit and or a re-delivery fee. ( fees for re-delivery will be explained in Additional Operating Fees )
Delivery Order pickup
Upon confirmation of delivery orders by brickandspoonorlando.com customer care; orders are to be prepared & packed correctly, ready for pickup & delivery on average 20 minutes (plus 5 minute grace) or less. Drivers will arrive to pick up orders ( fee’s due apply on wait times past 25 minutes )( fees for waiting time will be explained in Additional Operating Fees )
Re-Delivery Of Unpacked Items On Delivery Orders
Item’s not provided or packed on delivery orders are subject to customer credit and or Re-Delivery Fees ( fees for re-delivery will be explained in Additional Operating Fees
RESTAURANT MINIMUM DELIVERY ORDER GUARANTEE
Restaurant will provide a minimum of 25 to 30 orders a day to guarantee services provided by brickandspoonorlando.com and it’s service contracts to avoid service contract termination.
Restaurants will provide additional fees if the daily minimum is not met weekly. An additional weekly fee will apply if an average of 25 orders or less is presented daily. A fee for 15 orders a day or less will apply weekly (105 orders). A fee for 20 orders a day or less will apply weekly (140 orders). A fee for 25 orders a day or less will apply weekly (175 orders). (fees for minimum delivery will be explained in Additional Operating Fees )
TERMS OF SERVICE AGREEMENT IS POSTED ON-LINE brickandspoonorlando.com.
RESTAURANT DELIVERY TERMS OF SERVICE AGREEMENT CAN BE UPDATED & ACTIVELY ENFORCED UPON POSTING ON-LINE brickandspoonorlando.com. ANY TERMS OF SERVICE AGREEMENTS POSTED ARE EFFECTIVE IMMEDIATELY AND ARE CURRENT WITH ALL SERVICE CONTRACTS ACTIVE AT TIME OF POSTING.
Server and Bartender
Job details
Urgently hiring
Full-time
Qualifications
- Serving Experience: 1 year (Preferred)
- Restaurant Experience: 1 year (Preferred)
Full Job Description
Brick & Spoon, serving a complete, high-quality southern experience for those who want accessible, and upscale breakfast, brunch, and lunch dining is opening in Maitland, Florida.
We are seeking an experienced waiter/waitress to help with the establishment of our new concept, while developing a team to support operations.
This is an opportunity to be a part of a new start-up concept. Therefore, we are seeking experienced, energetic, and proactive applicants to help set the bar high, enforce standards, and build brand loyalty.
Desired Experience: At least 1 year of restaurant experience.
General duties included, but not limited to, the below.
Duties will vary by position.
- Guest Service
- Staff waiting
- Food running and bussing
- Bartending
- Training
- Food preparation
- Cash handling
- Dish washing and sanitation
- Other tasks as assigned, but not limited to,
following all company policies and procedures
Qualifications for each team position with differ based on responsibilities and requirements.
- Willing to learn new tasks and ready to execute correctly
- Enthusiastic and friendly with guests
- Able to perform all essential functions of the position
- Able to stand and walk for up to 8 hours per day
- Able to lift and carry up to 20 pounds (at minimum)
- Able to adapt to changing customer volume levels with a sense of urgency
- Able to perform basic math calculations, basic reading, listening and speaking skills
- Able to follow recipes, sanitation guides, and company policies
- At least 16 years of age
- Able to provide appropriate documentation for U.S. work eligibility
- Reliable transportation
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Job Type: Full-time
Experience:
- Restaurant: 1 year (Preferred)
Work Location:
- One location
Pay Frequency:
- Bi - weekly
Job Type: Full-time
Schedule:
- 8 hour shift
Supplemental Pay:
- Tips
Experience:
- Serving Experience: 1 year (Preferred)
- Restaurant Experience: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Lead Hostess
Job details
Urgently hiring
Full-time
Qualifications
- Restaurant Experience: 1 year (Preferred)
Full Job Description
Brick & Spoon, serving a complete, high-quality southern experience for those who want accessible, and upscale breakfast, brunch, and lunch dining is opening in Maitland, Florida.
We are seeking an experienced waiter/waitress to help with the establishment of our new concept, while developing a team to support operations.
This is an opportunity to be a part of a new start-up concept. Therefore, we are seeking experienced, energetic, and proactive applicants to help set the bar high, enforce standards, and build brand loyalty.
Desired Experience: At least 1 year of restaurant experience.
- Properly greet and seat guests with high quality customer service and hospitality. Maintain an efficient waitlist through prompt seating.
- The below procedures are standard Corporate procedures that each employee position is responsible for. It does not include any site specific procedures.
- General Procedures:
- Uphold and maintain high quality customer service and hospitality at all times.
- Always smile & acknowledge coming and going guests.
- Professional phone skills.
- Ability to effectively communicate and obtain problem solving skills.
- Polite and professional at all times.
- Make sure that you are aware of all waitstaff sections & who is working that day.
- Ensure coffee setup is properly prepared and maintained for outside guests; including all condiments (i.e. sugars, creamer, stir sticks, napkins & cups).
- Always verify that restrooms are fully stocked w/supplies. Restock when needed.
- Assist with silverware setup.
- Assist in bussing & resetting tables, when your time is available.
- Keep newspaper area neat and organized.
- Keep entry rug clean and presentable.
- Assist in keeping promo area neat and organized. Any t-shirts, hats, towels, etc. that need to be refolded, dusted off or restacked should be attended to.
- Properly check-in guests according to standards and procedures.
- Maintain an organized waitlist
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
- Collect trash, consolidate bags & re-bag all trash receptacles.
- Clean and wipe down countertops & front entry walls.
- Clean glass on front door(s) and mirrors.
- Maintain a clean and organized work area.
- Clean and wipe down menus and stack neatly.
- Water all plants as needed, use scissors to trim off any dead leaves.
Job Type: Full-time and Part-time positions available.
Job Type: Full-time
Schedule:
- 8 hour shift
- Day shift
- Weekends
Work Remotely:
- No
Experience:
- Restaurant Experience: 1 year (Preferred)
Work Location:
- One location
Busser/Food Runner
Job details
Urgently hiring
Full-time
Qualifications
- Restaurant Experience: 1 year (Preferred)
Full Job Description
Brick & Spoon, serving a complete, high-quality southern experience for those who want accessible, and upscale breakfast, brunch, and lunch dining is opening in Maitland, Florida.
We are seeking an experienced waiter/waitress to help with the establishment of our new concept, while developing a team to support operations.
This is an opportunity to be a part of a new start-up concept. Therefore, we are seeking experienced, energetic, and proactive applicants to help set the bar high, enforce standards, and build brand loyalty.
Desired Experience: At least 1 year of restaurant experience.
As a busser, you will:
- Create a welcoming environment for our guests
- Make our dining room sparkle
- Get tables prepped & ready for our guests
- Stand for extended periods of time and lift up to 50 lbs.
- Continuously bend, reach, twist and use your hands and arms.
- Keep glassware stocked so no guest goes thirsty
- At least 16 years of age
- Able to provide appropriate documentation for U.S. work eligibility
- Reliable transportation
Job Type:
Full-time and Part-time positions available.
Schedule:
- 8 hour shift
Experience:
- Restaurant Experience: 1 year (Preferred)
Work Location:
- One location
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Line Cook
Job details
Urgently hiring
Full-time
Number of hires for this role2 to 4
Qualifications
- Bachelor's (Preferred)
- Cooking: 5 years (Preferred)
- Restaurant Experience: 5 years (Preferred)
PHYSICAL DEMANDS:
The physical demands described here are representative of what must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Good verbal communication skills are required to assist Team Members with food and service requests or questions.
- Food hearing ability are required to hear and respond to food and service request or questions.
- Good visual ability required to identify specific food items and to serve food items to the proper proportion and on the correct serving dishes.
- Ability to read and comprehend written recipes and instructions for food preparation and production.
- Ability to add, subtract, multiply and divide recipe portions to accommodate menu planning and production.
- Good interpersonal skills are required to create a friendly and comfortable environment for Team Members.
- Must be able to lift and carry up to 20 pounds at waist level throughout an 8-12 hour shift.
- Continuous exposure to several disagreeable elements of factors such as :
- Exposure to hot and cold food items, holding containers and temperatures.
- Exposure to steam from hot water under food pans
- Standing and continuously active for an 8 to 12 hours shift.
- Exposure to slippery floors
- Moderate noise levels.
- Frequent grasping, carrying, bending, crouching, and reaching for various food items and dishes.
- Lifting and carrying items weighing up to 20 pounds for distances of at least 10 feet.
Full Job Description
Job DescriptionJob Title: Cook Work Group: Restaurant
Assistant Cook/Lead Cook Back of the House (BOH)
****Experienced Breakfast Line Cook****
Reports To: Restaurant Manager
(GM, AGM, AM)
GENERAL SUMMARY:
The Cook contributes to the Brick & Spoon Guest Experience by equipment longevity.
Brick & Spoon, serving a complete, high-quality southern experience for those who want accessible, and upscale breakfast, brunch, and lunch dining is opening in Maitland, Florida.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Reviews daily production list to determine which products must be prepared and portioned for service.
- Inventories cold box to ensure product available for daily menu, adjusts menu as necessary if product not available.
- Carries product from walk-in to work areas for preparation.
- Ensures specified weights and portions are used for all products and recipes.
- Initials, labels, dates and wraps/covers product for proper storage.
- Discards any food that has passed its shelf life to ensure Guests receive only the freshest, highest quality product.
- Returns portions and/or remaining product to walk-in shelves for use by other Team Members.
- Communicates any discrepancies in product availability or production levels to chef and manager.
- Thoroughly cleans and sanitizes equipment and work surfaces between uses.
- Follows “clean as you go” policy to ensure a safe and clean work environment during the shift.
- Performs additional duties as assigned by a Manager.
Duties for Assistant Cook Includes:
- Reports to Cook as well as GM, AGM, and AM.
- Assists Cook with menu planning and production schedules.
- Assists with daily production of menu items.
- Assists with daily/weekly coo area duties as assigned by the Restaurant Cleaning Program.
Additional Duties for Lead Cook Include:
- Excels in all duties as Cook as well as additional duties and reports to Management.
- Ensures that all Cooks have recipes pulled and reports to Management.
- Monitors portion control among other cooks and reports any discrepancies to Management.
- Assists with training of new Cooks including menu item set-up, portion control, cleaning duties.
- Assists with daily/weekly cook area duties as assigned by the Restaurant Cleaning Program.
DISCLAIMERS:
The above statements are intended to describe the general nature and level of work being performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required to Team Members assigned to this job.
Job Types: Full-time, Part-time
Job Type: Full-time
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends
Education:
- Bachelor's (Preferred)
Experience:
- Cooking: 5 years (Preferred)
- Restaurant Experience: 5 years (Preferred)
Work Location:
- One location
Company's website:
- https://brickandspoonorlando.com/
Work Remotely:
- No
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place